Shipping policy

Shipping Policy

Effective date: October 20, 2026

Where we ship. We ship only to addresses in the United States (including Alaska, Hawaii, U.S. territories, and APO/FPO/DPO military addresses) and Canada. We do not ship to any other country. Canadian buyers are responsible for any duties, taxes, brokerage, and import fees charged on delivery.

Processing time. In-stock orders typically ship within 5 business days after payment or purchase order approval. Custom orders, such as stenciled rams, custom color mixes, and custom-commissioned mounts, need additional production time, which we will confirm with your quote. Orders for restricted products may take longer while we verify eligibility. Business days are Monday to Friday, excluding federal holidays.

Carriers and rates. We ship with USPS and UPS within the United States, and with USPS (First-Class Package International, Priority Mail International, and Priority Mail Express International), UPS (Standard, Worldwide Saver, and Worldwide Expedited), and DHL Express Worldwide to Canada. The carriers offered depend on the products in your order. Shipping rates and estimated delivery times are shown at checkout or on your quote. Delivery times are estimates set by the carrier and are not guaranteed. We will email tracking information when your order ships.

Free local delivery. We offer free local delivery to agencies in San Diego County and surrounding areas. Contact us to arrange it.

Lost or damaged packages.

• Damaged: If your package arrives damaged, please photograph the package and the products, keep all packaging, and contact us within 7 days of delivery at sales@tacstix.com or (619) 363-7802. We will file a claim with the carrier and send a replacement or refund.
• Lost: If tracking shows your package as delivered but you did not receive it, or tracking has not updated for 7 business days, contact us within 30 days of the ship date. We will work with the carrier to locate it and, if it cannot be found, send a replacement or refund.
• Wrong address: Please double-check your shipping address. We are not responsible for packages sent to an incorrect address that you provided, but we will help where we can.

Risk of loss. Title and risk of loss pass to you when we hand your order to the carrier, as described in our Terms of Service, except where the law provides otherwise. We will still help you with carrier claims for lost or damaged packages as described above.

Export statement. Tacstix products are sold for use in the United States and Canada. We do not ship, and you may not export, re-export, or transfer, any Tacstix product outside the United States and Canada without our prior written approval. The buyer is responsible for compliance with U.S. export laws and Canadian import laws, and for obtaining any required licenses.

Questions. sales@tacstix.com. (619) 363-7802.

Mail: Tacstix LLC, 8030 La Mesa Blvd Suite #71, La Mesa, CA 91942