Refund policy

Refund Policy

Effective date: October 20, 2026

Warranty. Every Tacstix product is covered by our Limited Lifetime Warranty for the original purchaser. If a product breaks under normal use or has a defect in materials or workmanship, see our Limited Lifetime Warranty for coverage, exclusions, and how to make a claim. In most cases, you just email a photo of the broken part to sales@tacstix.com or text it to (619) 363-7802 with your name and order information, and we send a free repair or replacement.

Returns of standard products. You may return unopened, unused standard products within 30 days of delivery for a refund of the product price. To start a return, contact sales@tacstix.com or (619) 363-7802 with your order number. We will send return instructions. Items sent back without a return authorization may not be accepted. You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds. After we receive and inspect the return, we will refund the product price to your original payment method within 10 business days, or credit your agency's account or invoice if you paid by purchase order. Original shipping charges are not refundable unless we made an error.

Custom orders are not refundable. Custom orders cannot be returned, canceled after production begins, or refunded, except for defects covered by the Limited Lifetime Warranty. Custom orders include products with agency stencils, lettering, or engraving, custom color mixes, custom-commissioned mounts for other helmets or cameras, and any other product made or altered to your specifications.

Damaged, defective, or wrong items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or refund it at no cost to you. See our Shipping Policy for lost or damaged packages.

Order cancellations. You may cancel a standard order at no charge before it ships. Contact us as soon as possible.

Questions. Tacstix LLC, 8030 La Mesa Blvd Suite #71, La Mesa, CA 91942. sales@tacstix.com. (619) 363-7802.