Tacstix Limited Lifetime Warranty

Effective date: October 20, 2026

Who gives this warranty. Tacstix LLC, San Diego, California ("Tacstix," "we," "us").

Who is covered. This warranty covers only the original purchaser of a new Tacstix product bought from Tacstix or from an approved Tacstix dealer. When an agency or organization is the original purchaser, the warranty covers that agency or organization and the personnel it issues the product to. This warranty cannot be transferred.

What "lifetime" means. "Lifetime" means the life of the product while it is owned by the original purchaser. Coverage begins on the date the original purchaser receives the product and ends when the original purchaser sells, gives away, or otherwise transfers it, or when the product is retired from service.

What is covered. We warrant that each Tacstix product will be free from defects in materials and workmanship, and will not break or fail under normal use for its intended purpose, for its lifetime as defined above. This includes Tacstix room markers, helmet mounts, and the Battering Ram "Surge" and any other products listed in our store.

What is not covered. This warranty does not cover:

• Misuse, abuse, neglect, or use other than for the product's intended purpose
• Products that have been modified, altered, machined, cut, drilled, welded, heated, painted, or repaired by anyone other than Tacstix
• Normal wear and tear, including cosmetic scratches, scuffs, dents, and fading that do not affect how the product works
• Accidents, fire, chemical exposure, or other events outside normal use
• Damage caused by products, parts, or accessories not supplied by Tacstix, including helmets, rails, and cameras made by others
• Loss or theft
• Custom finishes, stencils, or engraving, except for defects in our workmanship
• Products bought from anyone other than Tacstix or an approved Tacstix dealer

What we will do. If a covered product is defective or breaks under normal use, we will, at our option, repair it or replace it with the same or a comparable product, free of charge. We pay for the replacement part and for shipping it to you within the United States. If we ask you to return the product, we will provide a prepaid return label. Repair or replacement is your exclusive remedy under this warranty, except where the law gives you other rights.

How to make a claim.

1. Email sales@tacstix.com, or text (760) 470-1905, with your name, agency or company (if any), order number or proof of purchase, and the product name.
2. Include a clear photo of the broken or defective part and a short description of what happened.
3. We will reply within 3 business days. In most cases you do not need to return the broken part. If we need to inspect it, we will tell you and send a prepaid label.
4. We will ship your repaired or replacement product once the claim is approved.

Implied warranties. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, last only as long as this written warranty lasts. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Incidental and consequential damages. We are not responsible for incidental or consequential damages arising from any breach of this warranty or any implied warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your rights under state law. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Questions. Tacstix LLC, San Diego, California. Email sales@tacstix.com. Phone or text (760) 470-1905.